Though Newmind’s packaging is professional-looking and distinctive and the site was previously trusted, the company appears to be going through changes and may not be the best option to purchase from until it resolves these issues.
Newmind sells adrafinil powder in containers. They offer
- 5g for $15.88
- 10g for $22.88
- 20g for $40.88
The 5g container may be ordered in multiples for a bulk discount, though this does not extend to the other sizes. They offer multiple shipping methods, including international to a broad list of countries.
No reviews were found on the site itself, but they do have current COAs.
Reddit users reported some issues with getting products ordered through Newmind through German customs (even though Germany was not the point of destination) but user labratdream was positive about the company itself.
“Btw Great thanks to newmind for their support. They sent me second package a month after first one but of course it’s on hold too.”
Users in the thread were advised not to use UPS for this reason. Users in the US do not report shipping issues.
The company appears to be going through some serious changes, however, as reddit users expressed frustration with new policies put in place by Newmind reporting that they require “account approval.”
User rxdick describes it accordingly:
“yeah they ask for id plus paperwork that you actually work for a company. i tried to sign in the other day with no success.”
Other Reddit users elaborated further — it apparently requires “proof of identity,” and “affiliation with lab/workplace where you will be researching the chemicals.”
User LovetteItZee also expressed mistrust in their quality and account approval policy, and User airal3rt also reports serious price gouging for other nootropics, and several users reported that they had trouble contacting customer service and placing orders.
User ThaiMegadose in particular posted about a long and arduous customer service process.
“After eyeing some newmind products for a while I finally took the plunge and ordered some $100 worth of compounds. Made sure to do some research to check if anything I ordered was scheduled where I live but seemed fine.
Shipping notification was fast, roughly 2-3 days after submitting, but the order never made it to my place. I’m guessing it got stuck in customs. I contacted NewMind support and they told me to contact UPS. UPS then told me they handed the package over to the local postal system and I have to inquire with the vendor to get the local tracking number that was given to them, to be able to check here directly what’s going on.
And yeah, that was it. I sent 3 follow up requests to NewMind asking about the tracking number but have not received a single response back. Nothing. My first request about shipping got answered on the same day (where they told me to contact UPS), the rest has not received a reply back.
I sent a last follow up a few days later on a different email and received a notification that they have merged my ticket into my previous request, but no response. This tells me that they are actually reading my message, but simply choose not to reply.
It’s been almost 2 months since I ordered and am very unsatisfied with the communication. $100 isn’t that cheap and the reason why I even ordered so much is so I can save on the shipping cost, but for all I know the parcel is probably lost for good by now.
As a first time customer, this is not a good experience and I will make sure to think twice about ordering here again despite all the good things I heard. Being stone-walled on support requests isn’t very nice.”
A Newmind representative later replied to their post, claiming that the problem lay with UPS, apologizing for the unanswered customer service emails, and sending a new package. However, the issue remains unresolved, and ThaiMegadose edited their post accordingly:
“/EDIT: NewMind posted an honest reply to this post and replaced my shipment which hopefully makes it to my place this time. The good public handling of this is enough for me to consider this as just a fluke and would probably still purchase from them again even though I had some problems.
/EDIT2: The second also didn’t make it to my place and as previously, NewMind stopped replying to my mails.”
There are also reported issues with placing credit and debit orders but they do accept bank wire transfers as well as bitcoin, COD, mooney order, and eChecks.
These issues are from 2018 and early 2019. Previously, the company had a good reputation with redditors who praised its service and customer care.